Refund Policy | StackHub

1. Overview

StackHub sells digital software products ("Products") — ready-made codebases, project reports, and associated documentation — delivered instantly in digital format upon payment confirmation.

All sales on StackHub are final.

Because our Products are digital goods that are delivered instantly and accessed electronically, they cannot be "returned" in any conventional sense. Once a Product has been delivered to your account and made available for download, the transaction is considered complete.

This policy exists to be transparent about what we can and cannot do, and to protect both you and StackHub in the event of a genuine issue.

2. No Monetary Refunds

We do not offer monetary refunds under any of the following circumstances:

You changed your mind after purchase
You found the same or similar project elsewhere
You did not read the product description, tech stack requirements, or demo video before purchasing
The project does not meet your personal expectations beyond what was described in the listing
Your educational institution rejected, flagged, or penalised you for submitting the project
You were unable to set up or run the project due to your own system configuration, missing dependencies, or lack of technical knowledge
You no longer need the project after your submission deadline has passed
You accidentally purchased the wrong project
A chargeback or payment dispute was filed with your bank or card provider without first contacting StackHub

By completing a purchase on StackHub, you explicitly acknowledge that you have reviewed the product listing, demo video, tech stack details, and this refund policy, and that you agree to these terms before payment.

3. What We Will Resolve — Technical Delivery Issues

While we do not offer monetary refunds, we are committed to ensuring you successfully receive what you paid for. If you experience any of the following genuine technical delivery failures, we will resolve the issue promptly at no additional cost:

The downloaded ZIP file is corrupted or cannot be extracted
The product delivered does not match the product listed (wrong project delivered)
Your purchased product does not appear in your dashboard "My Library" after a confirmed payment
The download link fails repeatedly despite multiple attempts

In all such cases, we will either:

Re-upload a corrected file and make it available in your library, or
Manually restore access to your account

We fix the problem — we do not return the money.

4. How to Report a Technical Issue

If you experience a genuine technical delivery issue as described in Section 3, you must:

Contact us at support@stackhublabs.com within 48 hours of your purchase
Include your registered email address and Razorpay Payment ID (found in your order confirmation email and dashboard)
Describe the issue clearly, including any error messages you encountered
Attach a screenshot of the issue if possible

Requests received after 48 hours of purchase, or without the required information, may not be actioned.

We will acknowledge your request within 72 hours and resolve confirmed technical issues as quickly as possible.

5. Evidence and Purchase Records

Every transaction on StackHub is fully logged and verifiable. Our records include:

Your registered name and email address
Razorpay Order ID and Payment ID tied to your account
The exact product(s) purchased and the amount paid
Timestamp of purchase and payment confirmation
Dashboard access logs showing when your library was accessed and downloads were initiated

These records are maintained for a minimum of 7 years in accordance with Indian financial regulations and serve as complete evidence of transaction fulfilment in the event of any dispute.

6. Chargebacks and Payment Disputes

If you are dissatisfied with your purchase for any reason, we strongly encourage you to contact us first at support@stackhublabs.com before initiating any dispute with your bank, card provider, or payment platform. We will make every reasonable effort to resolve genuine issues fairly and promptly.

Filing a chargeback or payment dispute without first contacting StackHub is a violation of these Terms.

In the event of a chargeback or dispute filed against a valid, fulfilled transaction:

StackHub will contest the chargeback with full transaction evidence, including payment records, account logs, delivery confirmation, and download activity tied to your account
Your StackHub account will be immediately suspended pending the outcome of the dispute
Access to all purchased Products in your library will be revoked for the duration of the dispute
If the chargeback is found to be fraudulent or filed in bad faith, your account will be permanently terminated and you will be permanently barred from making future purchases on StackHub
StackHub reserves the right to pursue recovery of any chargeback fees, penalties, or losses incurred as a result of a fraudulent or bad-faith dispute through appropriate legal channels

We maintain complete and verifiable records of every transaction and delivery on our Platform. Chargebacks filed against genuinely fulfilled digital orders are unlikely to succeed given the evidence trail available to us.

7. Razorpay Payment Processing

All payments are processed by Razorpay Software Private Limited. StackHub does not store your card, UPI, or banking details. Payment disputes initiated through Razorpay's platform are subject to Razorpay's own dispute resolution process, during which StackHub will provide full transaction and delivery evidence to support the validity of the completed transaction.

8. Accidental Purchases

If you accidentally purchased the wrong product and have not yet downloaded or accessed the file, contact us at support@stackhublabs.com within 2 hours of purchase with your Payment ID. We will review the case on a goodwill basis and may, at our sole discretion, offer a product exchange (not a refund) to the correct product of equal or lesser value.

This goodwill provision does not apply if the product has already been accessed or downloaded, and does not set a precedent for future requests.

9. Modifications to This Policy

StackHub reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.

10. Contact Us

For all refund-related queries, technical delivery issues, or purchase concerns, please contact us at:

Merchant Legal/Trade Name: StackHub Operational Address: West Milan Nagar, O Lane, House No. 6, Dibrugarh, Assam – 786003, India Email: support@stackhublabs.com Website: https://www.stackhublabs.com

This Refund Policy is governed by the Consumer Protection Act, 2019, the Information Technology Act, 2000, and all other applicable laws of India. Disputes arising under this policy are subject to the exclusive jurisdiction of the courts of Dibrugarh, Assam, India.