Legal
Shipping Policy
- Effective date
- Effective 24 June 2025
- Last updated
- Last updated 2 July 2026
1. Nature of Our Products
StackHub exclusively sells digital products — software project codebases, project reports, database schemas, and setup documentation ("Products"). We do not sell, manufacture, or ship any physical goods of any kind.
No physical delivery, courier, postal service, or logistics partner is involved in any transaction on our Platform.
2. Digital Delivery — How It Works
All Products purchased on StackHub are delivered digitally and instantly through the following process:
- You complete your purchase and payment is confirmed via Razorpay
- Our system verifies the payment automatically within seconds
- Your purchased Product is immediately made available in your secure dashboard under "My Library"
- A purchase confirmation email is simultaneously sent to your registered email address containing your order summary and a direct link to your library
Delivery is instant. There is no waiting period, processing time, or shipping delay.
3. Delivery Timeline
| Scenario | Delivery Time |
|---|---|
| Successful payment via UPI, Card, Wallet | Instant — within seconds of payment confirmation |
| Successful payment via Net Banking | Within 5 minutes of payment confirmation |
| Payment pending (rare cases) | Up to 30 minutes — if not resolved, contact support |
| Payment failed | No delivery — retry payment or use a different method |
If your payment is confirmed by Razorpay but your product does not appear in your library within 30 minutes, please contact us immediately at support@stackhublabs.com with your Razorpay Payment ID.
4. Accessing Your Delivered Products
Once delivered, your Products are accessible at any time through your StackHub dashboard:
- Log in to your account at https://www.stackhublabs.com
- Navigate to "My Library"
- Click "Download" next to the relevant project
- A secure, time-limited download link will be generated for your file
You may re-download your purchased Products at any time from your library. There is no limit on the number of times you may download a Product you have purchased.
5. No Physical Shipping
StackHub does not:
- Ship any physical products, storage devices, or printed materials
- Use any courier, postal, or logistics services
- Charge any shipping fees, handling fees, or delivery charges
- Collect any delivery address from users
All charges shown at checkout represent the price of the digital product only.
6. Geographic Availability
StackHub's digital products are currently available for purchase by users located within India only. Our payment processor, Razorpay, processes transactions in Indian Rupees (₹) for Indian customers.
7. Delivery Failures
In the rare event of a technical delivery failure — such as a product not appearing in your library after a confirmed payment — please refer to our Refund Policy at https://www.stackhublabs.com/legal/refund for the resolution process.
We will resolve all confirmed delivery failures promptly at no additional cost to you.
8. Contact Us
For any delivery-related queries, please contact us at:
Merchant Legal/Trade Name: StackHub Operational Address: West Milan Nagar, O Lane, House No. 6, Dibrugarh, Assam – 786003, India Email: support@stackhublabs.com Website: https://www.stackhublabs.com
This Shipping & Delivery Policy is governed by the Consumer Protection Act, 2019 and all other applicable laws of India. Disputes arising under this policy are subject to the exclusive jurisdiction of the courts of Dibrugarh, Assam, India.